Shipping & Payment Policy

Shipping & Delivery

We deliver exclusively within Switzerland and Liechtenstein using Swiss Post.


Shipping Options & Rates

We offer two delivery speeds so you can get your crafting supplies exactly when you need them:

  • Standard Shipping (Economy):
    • CHF 9.00 flat rate
    • FREE on all orders over CHF 100.00
  • Express Shipping (Priority):
    • CHF 10.50 flat rate
    • Only CHF 2.00 on orders over CHF 100.00

 

Dispatch & Delivery Times

Unless noted otherwise in the product description, we lovingly pack and dispatch all orders as quickly as possible, typically on the next working day after we receive your payment.

Please note that Flock & Friends cannot be held liable for delivery delays caused by third parties (such as Swiss Post) or events of force majeure.

 

Product Availability

If a product you ordered is temporarily or permanently unavailable, we will inform you promptly. In such cases, we reserve the right to withdraw from the contract or offer you a suitable replacement.

 

Local Pickup (Click & Collect)

Want to skip the shipping fee entirely and say hello? You can choose to pick up your order directly from our shop in Murg!

  • Pickup Address: Strandbodenstrasse 14, 8877 Murg
  • Standard Pickup Hours:
    • Monday to Friday: 13:00 – 18:00
    • Saturday: 8:00 – 18:00

Need a different time? If you’d like to pick up your order outside of these hours, please contact us beforehand at emilie@flockandfriends.com, and we will happily arrange a convenient time for you!

 

Prices & Payment Methods

Pricing

All prices listed on our website are in Swiss Francs (CHF) and include the statutory Swiss VAT, unless otherwise indicated. Shipping costs are calculated separately and are clearly displayed in your cart before you finalize your order.

Payment Methods

To make shopping as easy as possible, we accept a variety of secure payment methods at checkout, including:

  • TWINT
  • Credit Cards (Visa, Mastercard)
  • Apple Pay / Google Pay

The purchase price is due immediately upon completing your order.

Shop

Visit Flock & Friends 🧶

Book a private visit at Flock & Friends to explore our yarn collection in person. Take your time choosing colours and get personal advice for your knitting or crochet projects.

Book a time slot

Meetup

Meet & Craft

This is a relaxed community get-together for everyone who loves yarn 🧶, knitting, crocheting and good company, whether you’re a beginner or an experienced knitter or crocheter. Bring your current project 🪢, come knit/crochet with others, and take some time to browse and discover our yarns and brands.

Next meetup:

  • 📅 When: Saturday 25th of July 2026
  • 📍 Where: Strandbodenstrasse 14, 8877 Murg
  • 🕒 14:00 – 17:00
Read more

Knitting festival

My Swiss Mailles

Flock & Friends is packing up our collection and heading to Morges! We are thrilled to be exhibiting at MySwissMailles, the ultimate fiber festival in French-speaking Switzerland. Come squish our consciously sourced, mulesing-free, and non-superwash yarns in person, discover our latest arrivals, and say hello!

  • 📅 When: October 17th – 18th, 2026
  • 📍 Where: Le CUBE / Beausobre, Morges (Avenue de Vertou 2C)
  • 🕒 Sat: 9:30 – 18:00 | Sun: 9:30 - 16:00
Read more

Market

Walenstadt Market

Meet Flock & Friends at the Walenstadt Saturday Market on August 15, September 12 and October 17. Discover beautiful yarns, get inspired, and request your favourite skeins in advance.

Next market:

  • 📅 When: Saturday 15th of August 2026
  • 📍 Where: Bahnhofstrasse, Walenstadt
  • 🕒 8:00 – 11:30
Read more

Knitting festival

KnitFest Zurich!

We are heading to the city! Join Flock & Friends at the stunning StageOne Event Hall this November. Experience our natural, cruelty-free yarns in person, browse our winter collection, and soak up the creative atmosphere.

  • 📅 When: November 7 – 8, 2026
  • 📍 Where: StageOne, Elias-Canetti-Strasse 146, 8050 Zürich
  • 🕒 Sat: 10:00 – 18:00 | Sun: 10:00 – 17:00

More information coming soon!

Read more

Market

Flums Martini-Markt

The Martini-Markt in Flums is a traditional regional market held on the Tuesday before St. Martin's Day (November 11th).

  • 📅 When: November 10, 2026
  • 📍 Where: Flums, on the Marktstrasse and Kirchstrasse
  • 🕒 8:00 - 17:00

More info