Terms of service
Last updated: 31.10.2025
Scope of Application
These General Terms and Conditions (GTC) apply to all orders placed through the online shop flockandfriends.com (operated by Flock and Friends GmbH, hereinafter “we”, “us”, or “the seller”).
By placing an order, the customer (“you”) agrees to these GTC as binding.
Drawings, illustrations, images, sample collections, information, technical data, weights, dimensions, and performance descriptions shown on the Flock & Friends online shop are non-binding and may vary from the final product. We reserve the right to make product changes.
Seller Information
Flock and Friends GmbH
Strandbodenstrasse 14
8877 Murg, Switzerland
Email: emilie@flockandfriends.com
VAT No.: CHE-316.735.310
Offer and Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
By clicking the “Pay now” button, you submit a binding offer to purchase the selected products.
Immediately after receiving your order, we generally confirm receipt by email. This confirmation does not yet constitute acceptance of the order.
The contract is concluded only when we expressly confirm the order or dispatch the goods.
Prices and Payment
For more information about prices and payment please visit our Shipping & Payment Policy page.
Shipping and Delivery
For more information about shipping and delivery, please visit our Shipping & Payment Policy page.
Right of Return / Withdrawal
For more information about returns and exchanges, please visit our Refund Policy page.
Warranty and Liability
The warranty period is two years from the day of delivery, unless otherwise expressly agreed. We may choose to repair, replace, or refund defective goods.
We are not liable for indirect damages, consequential losses, or damages due to improper use.
Retention of Title
The delivered goods remain our property until full payment is received.
Data Protection
We process your personal data in accordance with the Swiss Federal Act on Data Protection (FADP).
Details can be found in our Privacy Policy.
Applicable Law and Jurisdiction
Swiss substantive law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The exclusive place of jurisdiction is St. Gallen, Switzerland.
Final Provisions
Should any provision of these GTC be or become invalid, the remaining provisions shall remain unaffected.
We reserve the right to amend these GTC at any time. The version published on our website at the time of ordering applies.